Returns & Exchanges
We want you to love your Elm purchase. If something isn’t quite right, we’re here to help. Please review the information below for our online returns and exchanges process.
Returns Policy
To be eligible for a return, items must meet the following conditions:
Returned within 30 days of purchase
Unworn, unwashed and unused
In original condition with all tags attached
Returned via our online returns portal
| Full Priced | Free returns or exchanges within 30 days of delivery* |
| Sale/Promotion | Free returns or exchanges within 30 days of delivery* |
| Final Clearance | Items marked as final clearance are not eligible for change-of-mind returns |
| Faulty Items | If you receive an item that is faulty, damaged, or incorrect, please contact us |
| Purchased from a stockist | Returns need to be processed with the store where the item was purchased |
Find your order number
Grab it from your order confirmation email.
Choose return or exchange
Select the items you’re sending back and choose between return or exchange
Generate your label
Create your return in minutes - all return labels are free
Drop it off
Pack it up and send it back. Once your return arrives, we’ll process it within ~3 business days.
